Google Workspace support for business

Get direct access to certified Google Workspace experts who help you resolve issues faster, optimize your environment, and keep your teams productive.
  • icon tickPremier Google Workspace Partner
  • icon tickResponse time under 2 business hours
  • icon tickCertified Google Workspace engineers
  • icon tickSupport in English, Ukrainian,
    Romanian & Polish
Workspace

Trusted by clients:

More than technical support

Google Workspace powers your daily operations. When something goes wrong – or when you need expert guidance – your business shouldn’t have to wait.

mcCloud gives you direct access to certified Google Workspace specialists who not only resolve issues, but also help optimize your environment,
improve security, and ensure your teams stay productive every day.

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Fast response

Guaranteed response within 2 business hours for active support plans.

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Certified experts

Work directly with experienced Google Workspace engineers.

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Beyond break-fix

Configuration, best practices, migrations, technical consulting, and optimization.

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Easy communication

Reach us by email or customer portal – no Admin Console access required.

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Predictable costs

Flexible prepaid support hours with transparent billing.

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Local-language support

Communicate with engineers in your preferred language.

Expert support for every stage of your Google Workspace journey

From everyday administration to complex technical projects, our certified engineers help you keep Google Workspace secure, optimized, and running smoothly.

Administration & user management
Administration & user management
Users, groups, licenses, organizational units, and permissions.
Email & domain configuration
Email & domain configuration
DNS, MX records, email routing, and domain management.
Security & compliance
Security & compliance
Security policies, MFA, access management, and best-practice recommendations.
Technical troubleshooting
Technical troubleshooting
Resolve Workspace issues quickly with certified engineers.
Migrations & integrations
Migrations & integrations
Support during migrations, deployments, and infrastructure changes.
Optimization & consulting
Optimization & consulting
Recommendations to improve productivity, collaboration, and security.

Simple, flexible, and transparent

Our support plans are based on prepaid engineering hours, giving you expert assistance whenever you need it.

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STEP 1 - Choose your plan

STEP 1 – Choose your plan

Select the support tier that matches your business needs.
STEP 2 - Submit a request

STEP 2 – Submit a request

Contact us by email or through the customer portal whenever you need assistance.
STEP 3 - Approve the estimate

STEP 3 – Approve the estimate

Simple requests are resolved immediately. For larger tasks, our engineers provide a time estimate before work begins.
STEP 4 - Use only the hours you need

STEP 4 – Use only the hours you need

Support is deducted from your prepaid balance in transparent 30-minute increments.
STEP 5 - Top up anytime

STEP 5 – Top up anytime

Need additional support? Add more hours whenever you need them.

Choose your Support plan

Whether you need occasional technical assistance or ongoing expert support, our flexible plans are designed to grow with your business. Longer-term commitments provide better hourly rates and additional discounts. Unused hours reset at the beginning of each subscription period.

Best for self-service

Instant

Commitment
Included in license
Prepaid hours
N/A
Response time
None
Channels
Portal
Languages
AI only
Support type
AI help only
Get started
Best for growing teams

Flex

Commitment
1 month
Prepaid hours
2 h / month
Response time
< 2 business hours
Channels
Portal, email, phone
Languages
EN / PL / RO / UA
Support type
AI + engineers
Get started
Best for stable business

Commit

Commitment
3 / 6 months
Prepaid hours
6 / 12 hours
Response time
< 2 business hours
Channels
Portal, email, phone
Languages
EN / PL / RO / UA
Support type
AI + engineers
Get started

mcCloud vs. Google Support: what is the difference?

Google builds great products. mcCloud helps your business get the most from them through personalized engineering support, faster response times,
and practical expertise that goes beyond standard technical assistance.

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mcCloud Support

✅ Direct access to certified Google Workspace engineers

✅ Email and customer portal, phone

✅ Technical support + expert consulting

✅ Configuration guidance and best practices

✅ Flexible prepaid support plans

✅ Guaranteed response SLA

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Standard Google Support

🫤 Standard support process

🫤 Admin Console only

🫤 Primarily break-fix support

🫤 Limited configuration assistance

🫤 Premium support requires fixed monthly commitments

🫤 Best-effort response

mcCloud customer reviews

Discover why businesses choose mcCloud and what they value most about working with our team.

Working with McCloud came as a much-needed refresher for the way we use Google Workspace. Beyond the technical side, what we appreciated most was finding a partner we could rely on when challenges arose in our workflow.

The team provided us with constant support not only on the infrastructure side, but also on optimizing the functionalities we use daily. It’s great to know that you have someone to turn to and that you receive quick answers, applied to our needs in Karpaten.

Bogdan PopaDigital Manager at Karpaten

From the very beginning, your assistance with setting up our Google Admin account and creating our Gmail accounts has been invaluable in helping us organize and streamline our work.

What impressed us the most was your commitment over the weekend. Even though it was outside normal business hours, your team went the extra mile to help us quickly resolve an urgent technical issue with our account. This level of support, delivered promptly during the weekend, reflects exceptional professionalism and a genuine customer-first approach.

Javid TayebiManagement Consultant at GPR Mobility

Collaborating with mcCloud to manage our Google Workspace ecosystem was a good decision from an operational point of view. We needed a partner to guide us through the license transfer process, and the support we received was professionally coordinated: everything went quickly, without any flow interruptions or data loss.

What brought added value, however, was the cost optimization stage. Radu Neacsu, Google Cloud Senior Engineer at mcCloud, analyzed our real needs and restructured the licensing plans so that we pay exactly for what we use, reducing the monthly bill. I highly recommend them for their professionalism and technical expertise!

Mihai NeaguIT Expert at Simtel

Thank you, mcCloud, for the workshop. It was a substantive event that offered many practical insights into the use of AI in business and prompted reflection on new possibilities. For Wnet, as an international telecommunications operator currently developing its operations in Poland, it was also a valuable insight into the possibilities of using AI in the future and potential process optimization.

It was also a pleasure to meet new people and exchange experiences with representatives of various companies. The high level of organization and the client-focused approach of the mcCloud team deserve special recognition—during the discussion, participants’ questions were carefully analyzed, and real business needs and challenges were addressed.

Iryna PieshkovaHead of corporate clients department
Keep your business running with expert Google Workspace support
Whether you need day-to-day technical assistance, expert consulting, or long-term operational support, our certified engineers are ready to help. Let's build the right support plan for your business.
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